Startup Support Officer
Department: Strategy and Innovation
Location: Djanta Tech Hub
Reporting Manager: Startup Growth Lead
Positions available: 1
Main Mission
Under the supervision of the Startup Growth Lead, the Startup Support Officer contributes to designing and coordinates the implementation of startup support activities, as well as the day-to-day management of the innovation programmes' startup portfolio. They ensure that support is delivered consistently, that agreed milestones are tracked, that difficulties are identified early, and that interventions lead to measurable results, by working effectively with founders, mentors, experts and ecosystem stakeholders.
Expected Deliverables
Up-to-date mapping and tracking of the startup portfolio (files, milestones, action plans).
Organisation and smooth running of support activities (workshops, mentoring sessions, expert clinics, check-ins, demo days).
Dashboards, performance data and monthly, quarterly and programme-wide reports.
Effective connections between startups and the ecosystem's mentors, experts, markets and opportunities.
Analyses and recommendations from monitoring startups, markets and partners.
Responsibilities
1. Startup support and portfolio coordination
Coordinate day-to-day support for startups and keep their files up to date.
Track agreed actions and facilitate access to existing, relevant resources for founders.
Proactively identify founders' emerging needs and mobilise appropriate support in a timely manner.
2. Programme delivery and activity organisation
Coordinate the organisation of workshops, mentoring sessions, expert clinics, check-ins and demo showcases.
Ensure proper organisation and follow-up of the calendar, materials and stakeholders.
Guarantee that activities are delivered to the required quality standard.
3. Progress tracking, data and reporting
Keep milestones, action plans and startup tracking tables up to date.
Track progress against objectives, identify startups falling behind and coordinate corrective actions with the Growth Lead, mentors and experts.
Maintain accurate data, update dashboards and contribute to monthly, quarterly and programme-wide reporting.
4. Mentor and expert coordination
Support mentor-startup matching, onboarding, and session planning and preparation.
Track actions and coordinate specialised interventions.
Keep an accurate record of mentor and expert commitments.
5. Market, ecosystem monitoring and continuous improvement
Support the identification and coordination of relationships with clients, companies, investors, public institutions and partners likely to create opportunities for startups.
Conduct targeted monitoring of startups, markets, competitors, investors and ecosystem developments.
Gather feedback and lessons learned, identify recurring issues and improve support processes, tools and systems.
Qualifications
Required diploma: Bachelor's degree (Bac+3) in management, economics, technology, entrepreneurship, project management or an equivalent field.
Professional experience: at least 3 to 5 years in startup support, programme or project management, operations, consulting, entrepreneurship or innovation.
The ability to work effectively in both French and English is strongly desired.
Experience with startups, innovation programmes, accelerators, incubators or the African tech ecosystem is an asset.
Required Skills
Strong skills in coordinating multi-stakeholder programmes and projects.
Excellent organisation, rigour and follow-through.
High degree of autonomy, initiative and sense of responsibility.
Good command of Excel and/or Google Sheets and of collaboration and productivity tools.
Excellent written and oral communication skills with varied audiences (institutional, private, academic, citizens).
Good analytical, problem-solving and reporting skills.
Ability to work independently while collaborating effectively with multidisciplinary teams.
Strong interest in startups, entrepreneurship, innovation and technology.
